Naracompany DistributionNaracompany DistributionNaracompany Distribution

Domestic Shipping

Domestic Shipping (USA)

 

Orders placed Monday through Friday before 1:00 p.m EST, usually ship within 48 hours. If you place an order AFTER 1:00 p.m, it will not ship out until the following 72 hours. We make a concerted effort to keep our inventory 100% accurate as we run a live inventory with our website. Therefore when you choose a product the website will display whether or not the product you are ordering is available, shipping in 2 business days or out of stock. Weekends DO NOT count as business days. If an item is out of stock (shown also as delayed shipping) and you decide to order, please note it will not ship until it is back in stock. 

 

Shipping Times

During the Holidays, like Black Friday and Christmas, all orders will have shipping delayed due to the large amount of orders. Please call customer service at 1-305-709-5630 if you have any questions on your package.

 

Choose from our three great shipping options:

Standard*
FREE for Orders over $100!
Usually the best option for heavy shipments, such as large tubs of protein. Delivery date is displayed during checkout and is based on your shipping address. Monday through Friday delivery only.

Next Day**
Orders must be placed Monday – Friday by 1:00 p.m. EST, and items must be in-stock at one of our U.S. warehouses. Delivery date is displayed during checkout. Monday through Friday delivery only. (not available to Alaska, Hawaii, and the U.S. Territories*)

Second Day***
Orders must be placed Monday – Friday by 1:00 p.m. EST, and items must be in-stock at one of our U.S. warehouses. Delivery date is displayed during checkout. Monday through Friday delivery only. (not available to Alaska, Hawaii, and the U.S. Territories*)

*Standard shipping orders to Hawaii, Puerto Rico, and Alaska, will ship within 48 hours and should arrive within 1-2 weeks.

*Standard shipping orders to Guam and the U.S. Virgin Islands will ship within 72 hours and should arrive within 3-5 weeks

* U.S. Territories include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands

**Excludes all orders placed on major US holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day).

Orders for states outside of the continental U.S., Puerto Rico and Guam (including those of $100 or more) may be subject to a delivery surcharge. This will be noted in the order summary based on your shipping address at checkout.

 

Next Day and Second Day Shipping

All next-day orders will be delivered on the next business day. If an order is placed on Friday by 1:00 PM EST, the shipment should be received by the customer on Monday, pending credit card verification. Any order placed on a weekend will be shipped on the next business day. Business days are Monday through Friday.

All 2-day orders will be delivered in two business days. If an order is placed on Friday by 1:00 PM EST, the shipment should be received by the customer on Tuesday, pending credit card verification. Any order placed on a weekend will be shipped on Monday. Business days are Monday through Friday.

Most orders ship within 48 hours if placed by 1PM EST.

 

Shipping Address Errors

If you have incorrectly entered a shipping address or shipped your product to a different address (after we have shipped out), we can sometimes re-route it, but it depends on the carrier. You are responsible for any additional shipping costs to re-ship or re-route a package to the correct address. If you need to change an address and it hasn't shipped out yet, make sure to e-mail us at: support@naracompany.com. Do not call us, Live Chat or message us through social media as it can be up to 24 hours before we check those areas.

 

Lost Packages

If there are no tracking updates for your package, we are required to wait the full shipping time frame as sometimes the post office just does not update tracking and the package still arrives on time. If it is passed the time frame we consider it lost in transit. We then file a case with the post office and send you out a new package. There is still a chance you will receive the original package after the second one is shipped. If this happens, and you end up with two packages, we require you to return the first package otherwise you will be billed for both. You will receive a refund on the return shipping.

 

Protecting You Against Fraud

Please note that in our efforts to protect our customers from credit card fraud, our site uses software that instantly fraud checks each order (take less than 2 seconds). For any order that is flagged as fraud, we require those customers to undergo a verification process. These customers will have to email us the authorization code for this transaction before we will process and ship the order. This authorization code can easily be obtained by calling your card issuing bank or by logging into your online banking, and the authorization code will be listed under the details of this transaction.

It is rare that this happens, but due to dozens of fraud attempts happening daily, we have to implement fraud services.

 

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