Naracompany DistributionNaracompany DistributionNaracompany Distribution

FAQs

FAQ/HELP

 

When can I expect to receive my package?

Orders placed Monday - Friday before 1:00 P.M EST ship within 48 hours. We make a concerted effort to keep our inventory 100% accurate as we run a live inventory with our website.  If you order an item that is set to pre-order please note the estimated time of arrival and that you will not be charged for these items until they ship. 
Here's our latest on-time performance summary from UPS (Please note this is the % of orders delivered within the time frame listed, for instance within 3 days 80.6% of packages arrived to their destination).

1 Day 11.7%
2 Days 54.0%
3 Days 80.6%
4 Days 99.6%
5+ Days 100%


My package saids delivered, but I don't have it. What do I do?
Please allow 24-48 hours to see if the package shows up. Some mail carriers will mark it as delivered when it is still in the truck. If you still have not received your package after 48 hours, please call us to start an investigation.


My Pre-Workout is clumped, what do I do?
It's still great to take! An ingredient called "glycerol" tends to make the pre workouts clump up. Our vendors say to just break it up with a spoon and or even blend it all together. If you have any more questions, please contact our customer service team.


What Does 'Delayed Shipping' mean?
If you want a product that states Delayed Shipping on it, that simply means that we currently do not have it in stock in our warehouse, BUT we can still order it from the vendor. Once the order is placed, we then place an order with the vendor, the vendor sends it to us, and once we receive the shipment, it then gets shipped to you. 


Do you ship to military addresses such as APO & FPO addresses?

Answer: Yes, we do ship to APO/FPO military addresses. We ship thousands of orders to military addresses every year. Simply choose USPS Priority Mail for your shipping option as UPS does not deliver to APO/FPO addresses. The charges are calculated based on the weight of the package & are assessed before you enter your credit card information. The shipping costs are the same as if you are shipping to the states. 



How do I cancel or change my order?

Please refer to our cancellation page here.

 

I own a gym or other private business and I would like to buy products from you for resale, can I get a lower prices based on increased volume?

Yes, this is possible in some cases. In order to see if you qualify please e-mail us at: support@naracompany.com and a representative will be able to help you.

 

Do you ship protein bars during the summer months?

Yes we do however Naracompany Health is not responsible for melted bars. Our advice is to order your bars in the spring time to stock up for the summer.

 

Is it safe to use my credit card online? What about fraud?

All transactions processed are 100% secure, on our SSL server. You will see the url in your address bar change from ‘http’ to ‘https’ indicating that your transaction is being processed on a secure server. Click our SSL certificate for verification located on the left navigation panel. Naracompany Health goes to great lengths to ensure our website is a 100% secure destination to do business. We use a 3rd party software called Signifyd to catch fraud before the order is placed. If Signifyd labels your order as fraud, it will be canceled without notice. Sorry, as we get a few dozen attempted fraudulent orders per day.

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