Naracompany Health ships to over 100 countries worldwide. To see if your country is one of these just shop out site and then select from the shipping countries in checkout. All shipping rates and times will be displayed in our checkout so you know exactly how long it will take to receive your order. Please keep in mind that taxes and duties are not included in shipping prices unless you choose to pre-pay.
During the Holidays, like Black Friday and Christmas, all orders will have shipping delayed due to the large amount of orders. Please call customer service at 1-305-709-5630 if you have any questions on your package.
Depending on the country, we offer different shipping options from multiple shipping carriers.
95% of the countries we ship to are settled in your own currency so you skip the transaction fees.
What to Expect After I Place My First Order?
If you have never placed an order with Naracompany Health, thank you for making a purchase. We will do everything we can to make it a seamless process. We ship out 95% of our international packages within 48 hours as long as they state "in stock".
In Stock & Out of Stock Items
If your product is listed as "in stock" on our website, it will ship out the next 48 hours. We do not ship on weekends. If the product is listed "out of stock", it will ship once we have the product in stock. Whether the product is "in stock", "out of stock" or "ships in 2 business days", you will be billed immediately.
While we do our best to stay on top of customs laws in most major shipping destinations, it is ultimately your responsibility to check if the products you have ordered are allowed in your country before you order. If your package is stopped by customs and returned to us, we can give you a full refund minus shipping and return shipping (if applicable) costs when we receive the package back. Unfortunately if your package is seized and destroyed we're not able to offer a refund.
Package Descriptions / Value
For international packages, the customs form will be affixed to the outside of your box. This will list each item name and the total quantity of that item in the package. Due to International Law, we cannot adjust or change the description of your order. We constantly research and communicate with customs agencies and shipping carriers worldwide to ensure you package has the highest chance of arriving safely and quickly.
We do not include shipping costs in the total of your declared value. Any coupons, rewards, or other discounts are removed from the value of your order to reflect the actual price of the items, which helps lower the Declared Value. Due to International Law, we cannot adjust or change the value of your order.
Duties & Taxes
You are responsible for all duties and taxes on your package. You can pre-pay or post-pay for most countries we ship to. It is your choice.
While we have proprietary technology and methods on how we check orders for fraud, we will say that we start by checking the following pieces of information:
- IP address
- Credit card details
- Shipment addresses
- Email Address
What if My Order Arrives Damaged?
Contact Naracompany Health through our free Live Chat function or email us at email@example.com as soon as possible. We will need proof of the damage which can be given with a photo of: the items in the order, the invoice, and the packaging you received this in. For damaged products, we may issue a store credit for you.
What Will the Shipping Box Look Like?
Your product will be shipped in a discreet, blank cardboard box. It will not have our logo on the outside or any indication of what the items are inside the package. We aim to make the boxes as plain as possible to avoid customs opening the package up and assessing tax or duty.
Besides the USA, the top countries we ship to are Canada, Australia, Brazil, United Kingdom, India, South Korea, Singapore and Japan.